- Joined
- Apr 23, 2008
- Messages
- 17,488
Had call to contact my doctor over the past week (yearly thing)
Now the surgery is semi-closed due to covid, that I can understand , but sometimes I wonder how a receptionists brain works ????
Rang in to book a telephone appointment at first, got through in the end after being held ages in a queue, and booked a call back for the afternoon "surgery",
doctor called back later, and we went through the required, which resulted in a text after we had spoken, to come along to the surgery next day and pick up an appointment card for blood tests and an X-ray at the local hospital, and to book an appointment with the surgerys COPD nurse to check up on if my lungs had got any worse
No probs, wandered along there the next morning
Surgery doors are locked, you have to speak into a telecom thing at the door, then they either electronically unlock it for you to come in or come to the door with whatever is required
spoke into the microphone, explained why I was there, who I was, dates of birth, address etc
receptionist came to the door with my appointment and bloods required cards for the phlebotomist (love that job description, what an ace word)
she passed them through the letterbox to me
hang on I said but she dissapeared quick, so I waited till she had got back to her desk and then used the telecom again
what now ? was the question I faced as an answer
Ive got to book an appointment with the COPD nurse , I reply
you cant do that here she says, you have to ring in to do that,
but Im here says I and the doctor said to do it now
no she says, thats not how we do it
nonplussed I gave up and walked home to sit waiting in a queue on the phone for another half hour , just to book what could of been booked while I was there
worlds gone mad (or Im too simple for it)
Now the surgery is semi-closed due to covid, that I can understand , but sometimes I wonder how a receptionists brain works ????
Rang in to book a telephone appointment at first, got through in the end after being held ages in a queue, and booked a call back for the afternoon "surgery",
doctor called back later, and we went through the required, which resulted in a text after we had spoken, to come along to the surgery next day and pick up an appointment card for blood tests and an X-ray at the local hospital, and to book an appointment with the surgerys COPD nurse to check up on if my lungs had got any worse
No probs, wandered along there the next morning
Surgery doors are locked, you have to speak into a telecom thing at the door, then they either electronically unlock it for you to come in or come to the door with whatever is required
spoke into the microphone, explained why I was there, who I was, dates of birth, address etc
receptionist came to the door with my appointment and bloods required cards for the phlebotomist (love that job description, what an ace word)
she passed them through the letterbox to me
hang on I said but she dissapeared quick, so I waited till she had got back to her desk and then used the telecom again
what now ? was the question I faced as an answer
Ive got to book an appointment with the COPD nurse , I reply
you cant do that here she says, you have to ring in to do that,
but Im here says I and the doctor said to do it now
no she says, thats not how we do it
nonplussed I gave up and walked home to sit waiting in a queue on the phone for another half hour , just to book what could of been booked while I was there
worlds gone mad (or Im too simple for it)
