Ordered a fair bit of gear from them recently, all showing as in stock. Nothing arrived in the timescale they quoted, no emails nothing. Two phone calls later the items were sent but still no confirmation by email or a tracking number. Goods arrived but one third of items were not there, no reason given just a detail of a refund, no apology nothing. Telephoned and was told there were problems with their stock control and the items i wanted were all out of stock. Asked if they could order items but they said they couldnt. I could return the rest if i wanted!!! If that was my business i would be seriously worried. Bobco, Angling direct and GAC all seem a hundred times better and if rarely there is a hiccup and something isnt available they telephone straight away and discuss the options. I will vote with my feet.