- Aug 8, 2001
Trakker ProductsCUSTOMER ANNOUNCEMENT
***TRAKKER ARMOLIFE MULTI STOVE RECALL (PRODUCT CODE: 211111)***
We have identified a safety issue with the new Trakker Armolife Multi Stove (product code: 211111) and it is therefore necessary to recall this product.
The issue is related to the hose, which if over tightened, can cause a fuel leak. Whilst this has only occurred in a small minority of products, we are not prepared to risk the safety of our customers.
This recall applies to ALL Armolife Multi Fuel Stoves purchased from November 2020.
Please note, this does not apply to any other stove supplied by Trakker.
PRODUCT RECALL PROCESS
Due to the nature of the issue, we are afraid that there is no repair available and returning the product is the only action we would like you to take.
We request that you cease using this product immediately and return the product to the retailer you purchased this from who will issue you with a full refund.
We understand that some stores may currently be closed during the lockdown period, or that it may be difficult for you to return this immediately. We would ask that you consult with the retailer first with regards to their return policies as they may be able to refund you before returning the product (proof of purchase will be required).
We would like to apologise for the inconvenience that we know recalling this product will cause, and thank you for your co-operation and understanding.
If you have any queries regarding this recall, please email email@example.com and your email will be replied to as soon as possible.
For sales of this product outside of the UK, please see our European Facebook pages for details.