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Message: <blockquote data-quote="John Step" data-source="post: 2841661" data-attributes="member: 21770">I got an email from Premier Inn asking for a review on a stay at the Romford Central hotel.When I got to the any problem bit I put down that the revolving  plug didnt work in the basin and I had hurt my thumb trying to operate it and I was met with a laugh when I informed the manager.My night fee was immediately refunded.On another occasion at Luton I was stripped and getting into bed when the door opened by key and two giggly delicious young ladies entered the room a bit worse for wear. They had been given the key to the wrong room.Unfortunately I was with my wife!In the morning the staff refunded me with no quibbles.</blockquote>