I had the same problem with the D loop on my carryall as well, Maver replaced it FOC without any problem, noticed the replacement has a metal loop so obviously its been a design fault which they have corrected, we must have purchased old stock.
Skimmer, i purchased it while working in Worcester.
thats a 120 mile round trip, which i will do as a last resort.
I have been in touch with them via email for the third time.
they have not had the common courtesy to reply to me!
THIS IS MY WARNING TO ANYONE WHO IS GOING TO BUY MAVER LUGGAGE!
if you have a problem with it, you are basically screwed!
it appears that they do not care what problems you might be having.
go to another aledgedly reputable manufacturer, they just can not be any worse!
this is not a figment of my imagination, look at the images at the top of the post.
a one month old rod bag that looks like sh!t!
Dave, the handle is not changeable. it is riveted in place.
however i will give them a call, its just not on that they are not responding to my emails.
they give a email address in their contact us information.
Unfortunately with emails these days there's that much junk being sent around that filtered email servers can sometimes resign genuine emails to the bin, and no one is none the wiser.
I get it quite a bit; I get a heck of a lot of emails and an awful lot more spam and junk, and occasionally I get someone kicking off because I haven't replied to x number of emails they've sent.
When I ask them to send a test email it is either rejected at the server end or consigned to the Junk mail folder in Outlook when it's downloaded, hence I never get to see it. The worst emails for this are ones sent from Hotmail and Yahoo accounts - favourites for spammers because they're so easily obtainable, and disposable.
Generally I find that if I need to send an email and it needs a reply, if I don't get one after a couple of days I'll phone or fax the person or company and most times they've not received the email in the first place
Also another issue I found recently which affected my business is that a company I deal with were not receiving some emails I sent them. It turned out that being a small company they were using the same email address for all inward correspondence and the first person who downloaded the email received it, regardless if it was aimed at them or not.
The onus was then upon them to forward it to the relevant department and this wasn't happening, so it just sat there amongst others.
On this occasion the recipient was using a laptop out on their travels and downloading emails as they went, hence the office never got to recive the ones they downloaded
In Outlook theres an option in Advanced Settings when setting up email accounts to leave a copy of the email on the server for x amount of days.
In a small office or where several staff have access to the same inward email addresses it is a good idea if this option is set for all then that way everyone will recieve a copy of that email.
I will call them Dave, however there is no excuse for ignoring customers!
if their system is filtering genuine correspondence, then they need to change it fast.
i use a talktalk acount for my emails.
all of my family are regular anglers. my Brother purchased his stink bag the same time as i did.
i have informed him of the problems i am having with Maver luggage and customer service.
he has now stated that he will NOT buy any more Maver products.
He has been using TFG for a lot of his stuff in the past, and says that their customer service is second to none.
everyone keeps saying how good gti luggage is but i cant find a web site?Where can you view /buy it. And also is this the same company that produced the'wedge' luggage from a few years back.I remember it was a blue and mauve colour.
Maver have now been in touch with me.
the first email i sent had the wrong address on it so "my bad".
the second email arrived when the PA was on annual leave.
as did the third email.
anyway, Maver have now said they will replace the handle on my bag as a gesture of good will.
now that is how customer care and service should be carried out.
i have made it clear that the rod bag in itself is what i was looking for, however the quality was what let it down.
in my eyes maver have now gone some way to repairing my faith in them. i will keep you informed on the rest of the dealings.