IT Help again!!!!!!!!!!!!!!!!!!!!!!!

Dave Spence

MD virtual champion 2020. Golden Pie winner 2018.
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I plugged my new smartphone into my laptop and it was recognised and allowed me to take pics off my phone and put them on my computer. Now, however, I plug in my phone and it does not show up on the pc at all. I've tried WD40 and a hammer but, for once, it hasn't worked :p
 

Whisker

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For a minute I thought your exclamation mark key might be stuck... !!!!!!!!!!!!!!!!!! ?
 

OldTaff

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I plugged my new smartphone into my laptop and it was recognised and allowed me to take pics off my phone and put them on my computer. Now, however, I plug in my phone and it does not show up on the pc at all. I've tried WD40 and a hammer but, for once, it hasn't worked :p

Has the smartphone recently had an OS upgrade - I know Apple has done one - if yes then it may possibly have reset the phone settings. To be recognised by a PC it is sometimes necessary to go into settings on the PC and enable something called “USB Debugging”, usually found in settings>applications>development

If you can’t find it then google your particular PC and operating system (it’s a bit more involved on a Mac) and follow their instructions.


Karl
 

Dave

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Make sure the lead is plugged into the PC and the phone, and make sure your phone is active and not in standby.

If that doesn't work use Explorer to find your phone, ie within 'This PC' or 'My Computer'

If it doesn't show then it's not connected for some reason
 

Peter

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Sometimes I feel that we are a tad cruel to Dave regarding his woes with computers, however Microsoft have just released the transcript of a conversation that he had with Microsoft Support when he had a recent problen with his PC during a thunderstorm.....................


“Microsoft Technical support; may I help you?”

“Yes, well, I’m having trouble with OneNote.”

“What sort of trouble?”

“Well, I was just typing along, and all of a sudden the words went away.”

“Went away?”

“They disappeared.”

“Hmm. So what does your screen look like now?”

“Nothing.”

“Nothing?”

“It’s blank; it won’t accept anything when I type.”

“Are you still in your browser, or did you get out?”

“How do I tell?”

“Can you see the C: prompt on the screen?”

“What’s a sea-prompt?”

“Never mind. Can you move the cursor around on the screen?”

“There isn’t any cursor: I told you, it won’t accept anything I type.”

“Does your monitor have a power indicator?”

“What’s a monitor?”

“It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”

“I don’t know.”

“Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?”

…..”Yes, I think so.”

“Great! Follow the cord to the plug, and tell me if it’s plugged into the wall.”

…..”Yes, it is.”

“When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?”

“No.”

“Well, there are. I need you to look back there again and find the other cable.”

…..”Okay, here it is.”

“Follow it for me, and tell me if it’s plugged securely into the back of your computer.”

“I can’t reach it.”

“Uh huh. Well, can you see if it is?”

“No.”

“Even if you maybe put your knee on something and lean way over?”

“Oh, it’s not because I don’t have the right angle-it’s because it’s dark.”

“Dark?”

“Yes-the office light is off, and the only light I have is coming in from the window.”

“Well, turn on the office light then.”

“I can’t.”

“No? Why not?”

“Because there’s a power cut.”

“A power… A power cut? Aha! Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?”

“Well, yes. I keep them in the closet.”

“Good! Go get them and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”

“Really! Is it that bad?”

“Yes, I’m afraid it is.”

“Well, all right then, I suppose. What do I tell them?”

“Tell them you’re too stupid to own a computer.”
 

warrington63

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I plugged my new smartphone into my laptop and it was recognised and allowed me to take pics off my phone and put them on my computer. Now, however, I plug in my phone and it does not show up on the pc at all. I've tried WD40 and a hammer but, for once, it hasn't worked :p
Have you ever thought of going to college and see if there is a course you can do ,? ?
 

Dave Spence

MD virtual champion 2020. Golden Pie winner 2018.
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Make sure the lead is plugged into the PC and the phone, and make sure your phone is active and not in standby.

If that doesn't work use Explorer to find your phone, ie within 'This PC' or 'My Computer'

If it doesn't show then it's not connected for some reason
Looked everywhere mate, my phone used to connect ok but now, nothing, I will try again in the morning.(y)
 

Dave Spence

MD virtual champion 2020. Golden Pie winner 2018.
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Feb 19, 2017
Messages
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just tried a memory stick in the same USB port and PC picked it up straight away, this leads me to believe something in the phone settings is preventing it. I went into settings and then connections; Wi Fi is on, Phone visibility is on, NFC and payment is on, location is on and Nearby device scanning is on; everything else is off. Am I missing something?
 
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