Issue with Amazon Prime freezing

[baboboy]

Hello everyone

Just had a new tv. We are havin issues when watching anything livestreamed on amazon Prime. At the moment we are trying to the watch the ATP Tennis is fine for a period of time then just freezes. All we can do is close the app and launch again and this goes on through the night. If we watch anything like a film on a Prime it's fine as is if we watch anything on Netflix. I've updated the app and the TVs firmware is up to date. I've done a bit of googling and it seems a common issue. But can't drill down to find a fix. Has anyone else experienced it?

 

[Tyecon]

A couple of things
Hard wire to router instead of wifi if applicable,
Internet speed, if fine any other electrical products near by that could be causing interferance.

 

[baboboy]

A couple of things
Hard wire to router instead of wifi if applicable,
Internet speed, if fine any other electrical products near by that could be causing interferance.

Tried hard wired get a steady 60mbps speed. It's really annoying only does it with live content.

 

[Tyecon]

What about changing the media player not sure on smart TV but I do it on my Android box

 

[baboboy]

What about changing the media player not sure on smart TV but I do it on my Android box

Not sure I can do that. Apparently lot of people have the issue.