Issue with Amazon Prime freezing

baboboy

Regular member
Site Supporter
Joined
Dec 6, 2007
Messages
1,312
Hello everyone

Just had a new tv. We are havin issues when watching anything livestreamed on amazon Prime. At the moment we are trying to the watch the ATP Tennis is fine for a period of time then just freezes. All we can do is close the app and launch again and this goes on through the night. If we watch anything like a film on a Prime it's fine as is if we watch anything on Netflix. I've updated the app and the TVs firmware is up to date. I've done a bit of googling and it seems a common issue. But can't drill down to find a fix. Has anyone else experienced it?
 

Tyecon

Regular member
Joined
Apr 29, 2018
Messages
270
A couple of things
Hard wire to router instead of wifi if applicable,
Internet speed, if fine any other electrical products near by that could be causing interferance.
 

baboboy

Regular member
Site Supporter
Joined
Dec 6, 2007
Messages
1,312
A couple of things
Hard wire to router instead of wifi if applicable,
Internet speed, if fine any other electrical products near by that could be causing interferance.
Tried hard wired get a steady 60mbps speed. It's really annoying only does it with live content.
 

Tyecon

Regular member
Joined
Apr 29, 2018
Messages
270
What about changing the media player not sure on smart TV but I do it on my Android box
 
Top