Happy with your GP?

Zerkalo

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I can't yet make head or tails of the new covid rules that are about to come in for GPs or how it will effect my family, but I've been reading quite a bit of GP bashing in the MSM over recent weeks. Speaking to my sister and brother in law, they hate working from home and dealing with patients on the phone as it means they have to make even more difficult decisions, yet the MSM seem to be following the tract that GPs are having it easy as they don't have to go into work. My sister in particular seems to deal with a lot of calls, I don't know the ins and outs, about people complaining they can't see a doctor face to face. So are you happy with your GP?
 

warrington63

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Very happy with mine, the professional service is second to none,
They chase hospital enquiries up if not answered, phone you to discuss results of hospital visits.Even had phone calls at 6 pm .
And getting an appointment either face to face or phone appointment is no problem
 

Fireblade929

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No, far from happy.
Latest example happened today, on Friday I tried to book a telephone call with my normal GP, was told he was fully booked for next 2 weeks then he is away on leave for 2 weeks, I asked if I could get a call from one of the other 4 GP's in the surgery, I was told someone would ring me back on Tuesday, no specific time, just on Tuesday, at 5pm tonight my phone rang once and stopped, I check the missed calls and see it's the GP, I instantly ring back, go through the automated service and get put on hold with the promise of being next in the call queue, eventually I get through to the receptionist and explain I had just missed the call and how the phone only rang once,.... apparently I am wasting there time if I cannot be bothered to answer when they call and I need to re-book in the morning as our systems are shutdown now, this was 17:08 when the surgery is open until 6pm.

When the service is good it's very good, but it's faults make me want to go private.
 
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OldTaff

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Delighted with my GP - developed a painful lump behind a nipple a few weeks ago and my wife convinced me to call the surgery, rang at 8:30 and got through to reception on 3rd attempt who took my details and doc called me back 25mins later for a phone consult then had me in for an exam at 2:30 that afternoon.

1 week of antibiotics in case it was an infected gland but with no change a call back to the surgery had the doc back on the phone within 20mins completing a cancer referral form. The local cancer care department rang next day to say I’d have a call for an appointment within 2 weeks but within 48hrs a local private clinic rang to book me in the day after on referral from NHS.

In for scans and initial results (benign mass) then off to local hospital for lots of blood tests and doc rang me yesterday to follow up and book another appointment in 2 weeks time to go through blood tests & where we go from here.

NHS and my GP are bloody marvellous.
 

Neil ofthe nene

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Mine would be great if it wasn't for all the other people that think they are ill clogging up phone lines and appointments.
 

tipitinmick

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I’ve f#####d my gp off. Given up on the NHS all together now. I’m fortunate enough to be able to to pay for private health care when I need it. I’m sorry but, I ain’t waiting three weeks to see a doctor. You wouldn’t wait that long to get a plumber to fix a leak would you ? The NHS is diabolical. Bleating on about how stressed they are and at the same time holding their hand out for more billions. It needs an almighty kick up it’s arse.
 

Lee Richards

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" Bleating on about how stressed they are"

Let's be glad that others never have to depend on you to keep loved ones alive.
Total disrespect for many who put their lives at risk every day so others can have a life.
Many relationships break down because they take the "stress" you dismiss home with them.
 

tipitinmick

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" Bleating on about how stressed they are"

Let's be glad that others never have to depend on you to keep loved ones alive.
Total disrespect for many who put their lives at risk every day so others can have a life.
Many relationships break down because they take the "stress" you dismiss home with them.

You need to speak to my wife pal. She’s worked for the NHS for near on 40 years. You want to hear her views on it. She will tell you that folk think the NHS is brilliant ….. until they come to use them. Or rather …. Can’t use them. We’ve heard enough now about how hard their job is. That’s been rammed down our throats enough. Others out there are under far more pressure but, they’ve grown a set and got on with it. Until you’ve tried using the NHS you do not know how bad it’s got. It’s ####
 

Lee Richards

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Who are under far more pressure than the ones that provide services for us then?

As for the NHS I have had various dealings with it most of my life through a failed marriage to a paramedic, a partner who was a trauma nurse,CQC inspector and now Care Home manager to numerous family instances where the NHS have kept family alive.

Nothing but respect for those that choose this vocation.
Shame others don't have the same.
 
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Total

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I’ve f#####d my gp off. Given up on the NHS all together now. I’m fortunate enough to be able to to pay for private health care when I need it. I’m sorry but, I ain’t waiting three weeks to see a doctor. You wouldn’t wait that long to get a plumber to fix a leak would you ? The NHS is diabolical. Bleating on about how stressed they are and at the same time holding their hand out for more billions. It needs an almighty kick up it’s arse.
^^ Someone nicked your jelly babies mate?:unsure:
 

Neil ofthe nene

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I think what people lose sight of is that the NHS can be broken down into two constituent parts. The front line staff we see and the administrators who, most of the time, we don't. In my experience it is the latter that cause many of the issues we see with the NHS.

I speak as someone who discovered fairly early in my banking career that I was a better administrator than lender (I could lend money but not get it back!). From that point I strove to be the best I could be and studied and read loads on the subjects of man management and administration. I became, I believe, very good at my job. It therefore annoys me to see very poor management being paid high salaries for doing a bad job and then blaming others.

The NHS is plagued by a top heavy administration structure that has far too high an opinion of its importance. This in turn leads to a lack of finance and thus resources on the customer facing front line. And lets be clear, we are customers of the NHS, not patients, not numbers, not an inconvenience but customers. Were we paying directly we would be demanding and getting a much better service.

I have seen numerous examples where NHS "management" take no responsibility, which is when you earn your high salary, and pass the blame to someone else. Normally that someone else is the customer. In no privately owned service industry would this be possible because it would lead to failure.

Unfortunately there appears to be no politician willing to grasp the nettle and take the difficult but necessary steps to correct this imbalance between front line and backroom. Turkeys do not vote for Christmas, so asking the current management to make cost savings and changes will never result in the cutting numbers, or reducing in seniority, of administration staff and managers. For example one simple cost saving measure would be to re-title 90% of "Managers" as Supervisors and, as a consequence, reduce the salary of the role. This would save tens, possibly hundreds of millions. But of course a senior manager has to have a number of junior "managers" below them to justify their high salary.

I, like many others, was made redundant following an external audit of roles within my building. A similar, all be it costly, independent audit of the NHS could, I believe lead to a huge reallocation of funds from backroom to front line with only a positive impact on service.

The management of the NHS has become a costly, self preserving behemoth that surely one day must be seen for the inefficient waste of money it has become. Until then very little increases in NHS finance will find its way to the front line.
 

Lee Richards

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What are you basing your pay assumptions and fund redirection on Neil - fact or speculation?

Changing a persons job title won't change the pay structure as sectors pay what market forces dictate.

In your banking days you could have been Grand Moff Neil but you were still doing the same role.
In all sectors if you want good people you have to pay for it-unfortunately there appears to not be enough good ones to go round.
 
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nejohn

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Happy with our GP at the minute, when I tore my tendon, I rang at 8:30, had to wait in a que for about 5 minutes, once I got through they said a doctor would ring me later and offered my a few slots so I agreed to be by the phone between 11:00 and 11:30. doctor rang as promised told me he would like to see me and made an appointment at the surgery later that day. When I went for my appointment I didn't have to wait and was shown straight through to the doctor all very efficient and has been similar at other times when Kathy or Myself have needed them. Recently had a flu jab, I was told to turn up 5 minutes before my appointment time, I checked in straight through to nurse jab done then out of the side door and it was the same for the COVID jabs. But to be fair even pre COVID they were fairly good if you needed to see a doctor you could turn up between 8:30 and 12:00 and you would see a doctor, you would have to wait your turn and it might not be your doctor but you would see a Doctor, the surgery has 4 doctors but only 2 had appointments between 8:30 and 12:00 leaving the other 2 free to deal with drop ins and emergencies. However before we moved the doctors we had in that village were a nightmare you had to make an appointment to be ill 3 weeks in advance, their idea of an emergency appointment was sometime the following week
 

squimp

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My local NHS service is excellent.

I rang my surgery 2 weeks ago and had a booked telephone call from my doctor 3 days later. In the meantime I'd sent him a photo of the problem, a reoccurrence of skin cancer.

He agreed he needed to see it, so I saw him 2 days later. He referred me to a specialist and I'm seeing them on Monday.

The previous bout was 12 months ago and I was under the knife within 4 weeks of contacting the surgery.

If I'd gone private, it couldn't have been done much more quickly.
 

62tucker

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Brother in law went for camera up 3 weeks ago. Found something they couldn’t remove.
Got to see cancer specialist within 3 days.
More test etc last week.
Pre op appointment Monday gone
Operation planned for this Monday.
From a bit blood in poo to operation in 3 weeks.
Not bad in my view.
 

tipitinmick

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^^ Someone nicked your jelly babies mate?:unsure:

Nope. Just telling it like it is. I’ve had nothing but poor service from the NHS in the past two years. It’s opened my eyes. I always thought they were a professional outfit. How further from the truth could you get. Not in my area. What other organisation has waiting lists of 5 years plus ? The management of the NHS needs looking at and not Lord up his arse. Someone who has cut his teeth at ground level and worked his way up and who understands people and how to get the best from them. My opinion Mark. If it upsets certain folk on here then it upsets them. 🤷‍♂️
 

tipitinmick

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My local NHS service is excellent.

I rang my surgery 2 weeks ago and had a booked telephone call from my doctor 3 days later. In the meantime I'd sent him a photo of the problem, a reoccurrence of skin cancer.

He agreed he needed to see it, so I saw him 2 days later. He referred me to a specialist and I'm seeing them on Monday.

The previous bout was 12 months ago and I was under the knife within 4 weeks of contacting the surgery.

If I'd gone private, it couldn't have been done much more quickly.

Where are you pal ? This thread is sounding like an NHS postcode lottery. My mother in law in Nottingham can phone her doctor and get seen the next day. 🤷‍♂️
 
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