Fishing Republic

[Phoenixicus]

Yes you do keep repeating yourself John but that seems to have caused a ripple affect and made you become oblivious to others opinions.

 

[JohnTynan]

Originally posted by tedstriker
you seem to have formed your own opinion and will not see any others, to me that's a narrow view but if you actually read my post i do say that i am aware of their issues but that doesn't change MY personal experience which is what people are saying, if you had a good service from a company would you change your opinion of them because of other people having issues you didnt?

basically you are saying that the opinions of the happy/satisfied people on here, and the majority that do not post on social media/forums do not count because it doesn't conform to your experience

I have formed my opinion based on everything I've read. I've read the good reviews. I don't doubt that (lets take FR out of it for a second) even the worst of retailers gets most sales right. It's not a complicated business! It's only usually when things go wrong for a customer (and they do go wrong for all retailers) that they find out how good a business is at customer service. I used to be in the game.

There's this straw man argument on the thread that there are more positive reviews than negative. Nobody disputes that! It's not a valid argument.
Let's take eBay feedback percentages as an example. Anybody who uses eBay (or if you don't look up guides to eBay) will know that you should beware if a seller's feedback percentage is below 90%. A very, very poor eBay seller might have a 70% feedback percentage and probably wouldn't survive.

 

[Phoenixicus]

You have still missed the basic point though - Feedback is mostly b*******s and means very little.

If 999 people had posted that MDs was s**t but had not ever viewed it and the one person who was a member said it was the best forum ever - would you just bypass it?

 

[matchstickman25]

Eh?

The 'strawman' argument as far as I can tell, is being maintained by yourself. And you've got it mixed up to boot. To clarify;

Most people don't post reviews, especially if the experience was positive/uneventful. It is widely accepted in business that negative reviews are over-represented as people are more likely to post following a bad experience (This thread is a case in point).

Your observation on percentages may be more accurate however. But a 10% negative review probably translates into 0.5% of total sales/customers. In the case of a very large company with a large high street presence, it is likely to be considerably less than that even.

 

[Ken the Pacman]

JIM FIXED IT FOR ME 5 stars *****
However with hindsight ........He was a C***

 

[matchstickman25]

I bet in the olden days people would saw wood faster or perhaps butcher that pig or scrub those gussetts.

Today, they sit at a keyboard with steam coming out of their ears.

 

[JohnTynan]

Originally posted by Phoenixicus

You have still missed the basic point though - Feedback is mostly b*******s and means very little.

eBay, one of the biggest retailers of all survives off feedback.

You might make a case that a single user's feedback is b******s. I might agree with you there. Worthless might be a better word. You have to look at the bigger picture.

 

[JohnTynan]

Originally posted by Ken the Pacman

JIM FIXED IT FOR ME 5 stars *****
However with hindsight ........He was a C***

[][][:T]

 

[JohnTynan]

Originally posted by matchstickman25


Most people don't post reviews, especially if the experience was positive/uneventful. It is widely accepted in business that negative reviews are over-represented as people are more likely to post following a bad experience (This thread is a case in point).

Your observation on percentages may be more accurate however. But a 10% negative review probably translates into 0.5% of total sales/customers. In the case of a very large company with a large high street presence, it is likely to be considerably less than that even.

Granted your numbers are guesswork but I don't or haven't disagreed with any of that.

 

[Dave]

Personally I think this thread has reached it's end especially as it has gone off at a tangent.

So on that note, I'd like to wish you all a very Merry Christmas and hope that those still waiting for satisfaction with regards to their outstanding purchases/refunds have their wishes fulfilled.

[^][:T]