- Joined
- Oct 26, 2004
- Messages
- 8,285
Well my driving licence expires in a few weeks so I went online to renew it. I found the Gov.uk driving licence section and clicked through to a whole bunch of questions about me, my current licence, my passport number (a quick frantic dash to find my passport), what I had for breakfast last Tuesday fortnight, and presto I was done!
As directed I cut my existing licence in two and popped it in the post to DVLA Swansea.
It wasn't until I got back from posting the letter that I thought; "Hmm.. No charge?" So I checked my email and sure enough I had successfully requested that a licence be issued WITH A REPLACEMENT PHOTO !!! Not a renewal at all. DOH!
So I searched the site and tried to phone them a couple of times. Each time it just said - We're very busy, please try later. Thanks. Goodbye. <CLICK> and hung up.
So I searched the site again and found the email option. I followed the various prompts; "Is your enquiry about a, b or c? - Is it about x, y or z? and so on until it finally asked me for my email address and name. Then it came up "Thank you for your enquiry." ... Huh? I haven't had a chance to tell you what I want yet! DOH! again.
So I give up. DVLA is far too big a behemoth for me to try to rectify a simple mistake in a hurry. I will wait the couple of weeks until my new (replaced photo but still expires in a couple of weeks) licence arrives in the post. Then I will go back online and see if I can request a proper renewal with a longer expiry date (and pay the £14 for the privilege).
Progress it certainly is not.
As directed I cut my existing licence in two and popped it in the post to DVLA Swansea.
It wasn't until I got back from posting the letter that I thought; "Hmm.. No charge?" So I checked my email and sure enough I had successfully requested that a licence be issued WITH A REPLACEMENT PHOTO !!! Not a renewal at all. DOH!
So I searched the site and tried to phone them a couple of times. Each time it just said - We're very busy, please try later. Thanks. Goodbye. <CLICK> and hung up.
So I searched the site again and found the email option. I followed the various prompts; "Is your enquiry about a, b or c? - Is it about x, y or z? and so on until it finally asked me for my email address and name. Then it came up "Thank you for your enquiry." ... Huh? I haven't had a chance to tell you what I want yet! DOH! again.
So I give up. DVLA is far too big a behemoth for me to try to rectify a simple mistake in a hurry. I will wait the couple of weeks until my new (replaced photo but still expires in a couple of weeks) licence arrives in the post. Then I will go back online and see if I can request a proper renewal with a longer expiry date (and pay the £14 for the privilege).
Progress it certainly is not.