- Jun 11, 2011
As s abome of you may know I live in Germany and will be coming to the UK soon to visit family: I decided that I wanted to buy a Preston Feeder Feeda rod, so I scouted the internet and saw that Benwick Sports, (B.S), were selling one for 83.33 quid. Bargain I thougt, so I contacted my Brother in Law, (B-I-L) and asked him to purchase it on my behalf. He agreed and contacted B.S (B.S, could also count for something else in this case)! He was informed that postage would be added, (fair enough) and that tax of 16 quid plus would be added. He lives in England so I don't understand that! He contacted me and I told him to just purchase it, which he did and had a confirmation SMS from BS. The next thing was that he got another SMS from BS saying that they had refunded his money and without giving any apology or explanation! Unbelievable!! He then informed me of this sloppy business practice and I went on the internet hunt again. I found the same rod at Matchman Supplies, but nearly 20 quid cheaper when posted. He ordered the rod on Monday at 14:00 and it arrived on Tuesday at 14:00! Now that's what I call service-Benwick Sports, look and learn!