| Eleven out of Ten Daiwa! |
| Ziptrev | You may remember that I reported a split in my light feeder rod during my recent 'Trout' worming excursions. The rod was my 1st purchase last October when I returned to fishing. A 9ft light 'winkler' bomb rod, 2 piece with a built in quiver tip. Inexpensive, deliberately,as I was uncertain just as to how long I would be able to use it, I paid some £21.95. I don't remember actually using it until the close season started, but it had a lovely action for rolling a bomb down the Derwent nd the Dove and caught all those trout I described, plus the Chub day! However, it was this day that caused its downfall, as the tip ring came loose and the quiver split for about 3" from where the tip ring was lost! Dave kindly found me the Scottish Service Centres Number and via E-Mail, I informed Helen of Daiwa's Customer Services Centre. She informed me that this model (SGEL-9QTA)was a) not a UK product b)some years out of production! (Thank you shop) c)obselete, with no spares! However, she asked me to return it, which I did last wednesday, 1st Class postage at £4.94 and wondered whether I was simply wasting more money! On Friday, I received a letter from Daiwa, a simple acknowledgement of receipt. Therefore, you will imagine I was delighted to find on my return from East Anglia tonight, that in my abscence I had been sent a Brand new model VLXL120QT DAIWA rod. This model is the middle one of 3 that Daiwa now do, A 3 piece feeder rod, the Vulcan Graphite, with 3 Quiver tips, a housing section in the butt, for the 2 not in use, a screw in reel housing (lacking on the returned rod)and altogether a much more versatile 12' feeder rod, that will be eminently suitable for the fishing I do. I looked on Bennetts site and found them priced at £61.99 and although I am sure can be found cheaper, am quite content that they are more than double the value of my returned product. So for speed, no fuss and sheer good service, I would like to express my appreciation and suggest that my experience may help others as this type of service should always be a factor in a buying decision! Cheers Trev Ziptrev Shouldn't happen to a DOG! |
| peter | Well done Diawa, Service above and beyond the call. Very refreshing in this day and age. Peter. Make Friends,Go Maggotdrowning. |
| esox.20 | ok trev cya tom.... The reel was still in production I included a photo copy of the receipt. This was admittadly 3 years ago. But it was the fact that diawa tried to justify the replacement of the new parts I had fitted. Eventually I pinned them down to either refunding me the cost of faulty parts first supplied or else refund the cost of unnessacery parts fitted when they had the reel. as you know I still have 4 Diawas in 3 models, I like their reels but dont trust the reel repair dept. chill out go fishing |
| martin. | hi trev glad you got back safe.sorry i had to rush away. any back to subject one of the main reasons all of my poles & whips are Diawa( apart from the poles themselves ) is the aftercare service & reliabilty. by the way trev whilst we were at golf club lake my new Diawa 221 14.5m pole turned up but no one home so i have to ring couriers this morning to arrange delivery (is this another one for the curse) tight lines. martin. |
| ray | trev, nice one mate, i know you will enjoy using the vulcan it is a very nice piece of kit, i tried one not so long ago and i must say "it really impressed me" (but i ended up getting the td-sl 116amq cos it was perfect for what i wanted it for) a real angler takes his rubbish home. original "clean banks campaign" slogan. |
| esox.20 | My last experience of Diawa was the opposite. I ordered some spare parts for a reel.(auto dab bail arm) They arrived and I fitted them. Unfortunatly this did not solve the problem. So the reel was sent off to them with a letter stating the problem and that 3 new parts had been fitted by myself. The reel was returned along with a hefty bill and guess what all 3 parts that I had fitted had been replaced and charged to me. After quite a bit of haggling this matter was resolved, BUT the question still remains when reels are sent for repair how do we know we get what they say we got. chill out go fishing |
| Ziptrev | Sorry to hear that John, but I assume my damage was much more straigtforward and obvious. Also, you do not highlight the age of the reel, whether you had kept the receipt they asked me for and of course there was no chance of them querying my fitting of the parts, as there were none to fit, correctly or incorrectly! You also do not say when this was, so perhaps policies have changed since then! Anyway, I like to give credit where its due, and that , to me was a very good response. See you tomorrow and I'll bring the new rod with me to show you. Cheers Trev ZiptrevShouldn't happen to a DOG! |
| martin. | Roppa how did you manage to find this i had forgoten about it. the trip trev refers to was when he came up to mine for the opening day of the new golf club lake . Trev by the way sadly leftus for the big fishery in the sky last year and hes still missed & thought of by us all try looking some of his fishung reports up & reading them they are very good tight lines. martin.[img]/myphoto/Datafile3.asp?FileID=119[/img] talk fishing f**k football |
| Roppa | Most of my gear is Diawa, and like Martin, the main reason is the after sales service, as well as it being mean kit in the first place. I had one top of their range reels many, many, years. It was kept going by a brilliant spares dept long after the reel was out of production. Unfortunately any company, or department within a company is only as good as it's workforce, maybe you got the bad'un Esox, we all know a clown within our own workplace. |