As a Xmas present my wife bought me a Prestons Onbox 360 from Banks and Burr. Main use was for the rivers so I hadn't bothered with it until last week when I started sorting out my gear. Noticed a crack on the seat and contacted Banks and Burr. Without hesitation they asked me to send back the seat and they would sort with Preston ( wasn't sure where I stood as I had had the box for 6 months ). Today I received a new seat and a refund for my postage. Brilliant service from a top class team and shop.
I have had a very good service from this company. Ordered very late this Monday, it was dispatched Tuesday evening and delivered on Wednesday. Wrong hooks were sent so phoned up and talked to someone who without hesitation resent the correct hooks which I have just received - this was with no additional postage or need to return. I will definitely look to order from them again.
Used them once years ago as they're miles away from me, was after some space station legs for my xs box as they're longer, got there and they only had a couple in stock, chap in shop took 2 legs off a box in the shop so i didn't have to travel back up again, top service, not many shops would do that in the experiences i have had.
probably the best tackle shop in the world. Its only a few streets away from me and the guys who work in there are very friendly very knowledgeable and so so very good at what they do. 10 out of 10 for Carlton and his team.